Market Research & Customer Satisfaction Blog | MSR Group

The MSR Group Blog

See our thoughts on the current state and future of market research, including research methods and strategies, as well as our thoughts on customer satisfaction.

Banks and the Future of Video Tellers

At the recent Future Branches conference in Austin, TX, video tellers were top of mind for many bank executives attending. Discussions surrounded topics like what type of video tellers and the benefits of switching to video tellers.

In our National Benchmarking Study, we surveyed bank customers on their satisfaction with video tellers. 57% of retail…

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