MSR Group | A Personalized Approach to Market Research
We’re a market research firm dedicated to providing valuable insights for our clients. Backed by an experienced team that genuinely cares about helping our clients achieve their goals, we work with you to find the best research methods to deliver results.
APECS®
Measure & Improve Customer Experience
APECS is the complete package for companies looking to measure and improve customer satisfaction. With our combination of ongoing customer satisfaction surveys, a simple-to-use reporting dashboard, and action planning tools, we’re a partner dedicated to helping you improve customer satisfaction.
Ad Hoc Research
We don’t do research for the sake of it. We work with you as a partner to identify the research methods that will provide the information you need and that will benefit you the most. With an experienced team dedicated to delivering quality insights, we take a custom approach to every single client making us the market research company so many trust.
Our People Are Our Difference
When it comes to market research, many simply offer a technology product or take a one-size-fits-all approach. That’s not MSR Group. With us, you get a caring, responsive team on your side. We judge our success by yours and rely on our people to offer more than just a product. We deliver a service and consider our clients to be partners. We do more than collect data. We provide solutions.
“I am always pleased to work with The MSR Group because I know they are capable of setting up, conducting and delivering results, each time, every time, despite the inevitable eleventh hour obstacles.”
“What we do in terms of service delivery we believe differentiates us from the competition. The MSR Group helps us to quantify that. I consider that relationship very valuable.”
“With the MSR Group it really did feel like we were their most important client and the level of response – the level of engagement – that we experienced was fantastic.”
Be Part of the Research
Interested in participating in a future research study? Our research often includes talking in-depth about the products and services consumers use or new products in development.
Recent Posts and Industry News
What’s the Return on Investment of Customer Service?
Customer service is an integral part of almost every company. Unless you have a monopoly on your product or service, part of what makes customers return is their experience with front-facing teams. Technical issues, sales pitches, and product returns are all...
Analysis Paralysis: What Is It & How Can You Beat It?
Making decisions for your business can be a tough task, but it’s something that we all must do. Unfortunately, too often, we get stuck by a bout of analysis paralysis, leaving us to ponder a decision while the possible solution passes by and we’re left back at the...
How to Encourage Customers to Provide More Feedback
When was the last time you filled out an online questionnaire for a business? For many consumers, the answer is “never.” Long surveys, essay-length answers, and difficult-to-find contact forms can make it almost impossible for your clients to give you the feedback you...
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