MSR Group | A Personalized Approach to Market Research
We’re a market research firm dedicated to providing valuable insights for our clients. Backed by an experienced team that genuinely cares about helping our clients achieve their goals, we work with you to find the best research methods to deliver results.
Measure & Improve Customer Experience
APECS is the complete package for companies looking to measure and improve customer satisfaction. With our combination of ongoing customer satisfaction surveys, a simple-to-use reporting dashboard, and action planning tools, we’re a partner dedicated to helping you improve customer satisfaction.
Ad Hoc Research
We don’t do research for the sake of it. We work with you as a partner to identify the research methods that will provide the information you need and that will benefit you the most. With an experienced team dedicated to delivering quality insights, we take a custom approach to every single client making us the market research company so many trust.
Our People Are Our Difference
When it comes to market research, many simply offer a technology product or take a one-size-fits-all approach. That’s not MSR Group. With us, you get a caring, responsive team on your side. We judge our success by yours and rely on our people to offer more than just a product. We deliver a service and consider our clients to be partners. We do more than collect data. We provide solutions.
“I am always pleased to work with The MSR Group because I know they are capable of setting up, conducting and delivering results, each time, every time, despite the inevitable eleventh hour obstacles.”
“What we do in terms of service delivery we believe differentiates us from the competition. The MSR Group helps us to quantify that. I consider that relationship very valuable.”
“With the MSR Group it really did feel like we were their most important client and the level of response – the level of engagement – that we experienced was fantastic.”
Be Part of the Research
Interested in participating in a future research study? Our research often includes talking in-depth about the products and services consumers use or new products in development.
Recent Posts and Industry News
In this article, we are going to share actionable tips on taking multichannel marketing one step further to make it omnichannel, in order to provide a 360-degree brand experience for your customers. You need to start by laying out your own definition of omnichannel marketing, and then look at the be
When recruiting for focus groups and in-depth interviews, the process starts with a survey of qualifying questions known as a screener. As the member of our team responsible for recruiting qualitative projects, I’ve seen my share of screeners ranging from very...
It’s probably safe to say that the concept of having employees who are engaged in their work is universally accepted as a good thing. However, to drill deeper into that and find consensus across business leaders and decision makers as to exactly how or why employee...
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