Happier Employees Lead to Better Customer Experiences
Why is collecting employee feedback so important? Your employees are interacting with your customers on a regular basis. Happy employees will be more engaged and deliver better customer experiences. This will ultimately result in better business results.
Our Solution: APECS® Workforce
APECS® Workforce keeps employee feedback front of mind by doing ongoing surveys to better understand how your employees feel about their work.
To help you take full advantage of the unique perspective employees have regarding the customer experience, APECS® Workforce surveys include a robust set of questions focused on employee perceptions of specific elements of the customer experience. By maximizing linkage with customer feedback, APECS® Workforce helps you turn your employees’ feedback into targeted actions to improve your customers’ experience.
View Results in the Performance Monitor
Collecting feedback is one thing. Actively evaluating and using that feedback is another. Through the APECS® Performance Monitor, you can easily view employee feedback and act on it.
Ongoing Employee Feedback Regarding the Customer Experience
Most traditional employee engagement surveys include a small number of survey questions to assess employee perceptions of their organization’s overall service orientation. This can be a missed opportunity.
The effort required to plan for and to act upon traditional employee engagement surveys leads most organizations to only collect annual feedback from employees. To help you utilize employees as a listening post for customer issues, APECS® Workforce provides continuous opportunities for service employees to provide feedback about the customer experience. By capturing employee input on an ongoing basis, APECS® Workforce helps you identify and address customer issues before they reach a critical state.
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