A Human Approach to Customer Satisfaction Measurement
We’re not a software company. We’re a people company.
APECS, our satisfaction measurement and improvement service, is much more than a platform that displays satisfaction scores. To provide voice of the customer insights, MSR Group takes a truly comprehensive and personalized approach to customer satisfaction measurement.
Customers expect their lights and heat to come on at a flick of a switch. When this doesn’t happen, the way the situation is resolved has a big impact on their overall impression of the utility provider. That’s where problem management comes into play. An established customer feedback program, like APECS®, can identify what’s going well and where you need to improve.
APECS: Customer Satisfaction Measurement & Improvement Simplified
APECS makes collecting, evaluating, and taking action on customer feedback easy.
Extensive Experience Helping Utilities Companies Improve Customer Satisfaction
Our team has worked with numerous utilities companies that use our voice of customer program to help identify customer service strengths and weaknesses and build action plans based on those insights. We’d love to talk with you about your utilities business and share what makes our team such a powerful ally. Get in touch with us today!