Customer Satisfaction Measurement & Improvement for Utilities Companies

We Help Utility Companies Measure & Improve Customer Satisfaction

Utility companies need to do more than provide a service for their customers. They need to form strong relationships and be viewed as a partner. With our personalized, hands-on approach to measuring customer satisfaction and our action planning tools to improve satisfaction scores, the MSR Group is the trusted option that utility companies turn to.

A Human Approach to Customer Satisfaction Measurement

We’re not a software company. We’re a people company.

APECS®, our satisfaction measurement and improvement service, is much more than a platform that displays satisfaction scores. To provide voice of the customer insights, the MSR Group takes a truly comprehensive and personalized approach to customer satisfaction measurement.

Customers expect their lights and heat to come on at a flick of a switch. When this doesn’t happen, the way the situation is resolved has a big impact on their overall impression of the utility provider. That’s where problem management comes into play. An established customer feedback program, like APECS®, can identify what’s going well and where you need to improve.

APECS®: Customer Satisfaction Measurement & Improvement Simplified

APECS® makes collecting, evaluating, and taking action on customer feedback easy.

With user-friendly dashboards, key driver analysis highlighting the most important takeaways and actionable next steps, APECS® provides exactly what you need to quickly and simply evaluate customer feedback and take action.

Extensive Experience Helping Utilities Companies Improve Customer Satisfaction

Our team has worked with numerous utilities companies that use our voice of the customer program to help identify customer service strengths and weaknesses and build action plans based on those insights. We’d love to talk with you about your utilities business and share what makes our team such a powerful ally. Get in touch with us today!
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