A Human Approach to Customer Satisfaction Measurement
We’re not a software company. We’re a people company.
APECS®, our satisfaction measurement and improvement service, is much more than a platform that displays satisfaction scores. To provide voice of the customer insights, the MSR Group takes a truly comprehensive and personalized approach to customer satisfaction measurement.
Customers expect their lights and heat to come on at a flick of a switch. When this doesn’t happen, the way the situation is resolved has a big impact on their overall impression of the utility provider. That’s where problem management comes into play. An established customer feedback program, like APECS®, can identify what’s going well and where you need to improve.
APECS®: Customer Satisfaction Measurement & Improvement Simplified
APECS® makes collecting, evaluating, and taking action on customer feedback easy.