by Marketing | Dec 13, 2022 | Customer Experience Management
Personalizing your customer’s experience is especially key in the banking industry. There’s a scene in an episode of “The Office” that exemplifies how mom-and-pop shops can still compete with tech-advanced mega-corporations. In the episode (dubbed “Traveling...
by Marketing | May 2, 2022 | Customer Experience Management
No matter what industry you’re in, maintaining a positive relationship with your customers is crucial for cultivating a sustainable business. In fact, there’s often a correlation between satisfied customers and better profits. Without a doubt, customer satisfaction is...
by Marketing | May 23, 2019 | Employee Experience
We’ve all heard the saying “the customer is always right” at some point in our lives. For many businesses, it has become a mantra for being the company that always offers a great customer experience. But what this saying forgets is that while you’re focusing on...
by Marketing | Feb 21, 2019 | Customer Experience Management, Employee Experience
In Q1 2018, Forbes published an article outlining ten insights about the undeniable link between employee experience and customer experience. As J. W. Marriott famously said, “Take care of associates and they’ll take care of your customers.” It’s common sense,...
by Marketing | Apr 18, 2018 | Customer Experience Management, Financial Services
Photo courtesy NCR, ncr.com At the recent Future Branches conference in Austin, TX, where the conference theme is improving the customer experience at retail bank branches, video tellers were top of mind for many bank executives attending. Discussions surrounded...
