by Martin Pacino | Nov 12, 2019 | Customer Experience Management
Through some type of organic evolution of responsibilities across eleven years of marriage, my wife and I have arrived at a division of labor that tends towards me handling the matters that require interaction with people – making the phone calls, carrying on...
by Martin Pacino | Dec 1, 2018 | Customer Experience Management
How Decision Makers Actively Utilize Market Research Data at the Point of Decision Making. A central brand and service differentiator in the practice of market research is the extent to which someone working in the service of clients – be they internal or external –...
by Martin Pacino | Apr 25, 2018 | Employee Experience
The importance of recognizing great work in your company cannot be overstated. Study after study has demonstrated just how profoundly employees who feel their contributions are being noticed and valued can launch both your workplace engagement and bottom-line...
by Martin Pacino | Feb 22, 2018 | Customer Experience Management, Employee Experience
It’s probably safe to say that the concept of having employees who are engaged in their work is universally accepted as a good thing. However, to drill deeper into that and find consensus across business leaders and decision makers as to exactly how or why employee...
