by Richard Nehrboss | Aug 19, 2019 | Customer Experience Management, Technology & Innovation
Making sure that your customers are receiving the level of care that they hope for is difficult without the right technology. As the world is becoming more interconnected, your business needs to make the necessary steps to ensure you have the right technologies in...
by Richard Nehrboss | Mar 14, 2018 | Customer Experience Management, Financial Services, Technology & Innovation
Banking industry trends in 2018 remain consistent with last year’s trends. According to Financial Brand’s 2018 Retail Banking Trends Report, Improving the Customer Journey and Improvement in Integrated Multi-Channel Delivery stayed in the top 3. While these trends...
by Richard Nehrboss | Dec 6, 2017 | Employee Experience, Social Media, Technology & Innovation
When contemplating about life experiences, being happy and living longer, the plausible place to go is technology and innovation. While there have been many, way too many to even mention, technological and medical advances which are making people’s lives easier,...
by Richard Nehrboss | Mar 27, 2014 | Research Methodology, Technology & Innovation
Many companies are turning to research communities to test concepts, get ideas and gain a better understanding of their customer base. These private online panels of customers or prospects interact with each other and with company representatives on an ongoing basis....
