by Marketing | Oct 19, 2017 | Customer Experience Management, Financial Services
In today’s banking climate, it would be hard not to find a small to mid-sized bank looking to expand through acquiring a bank or by being acquired. Most of these banks see acquisitions as a chance to scale up quicker and remain competitive. Outside of the complex...
by Marketing | Oct 11, 2017 | Customer Experience Management
While customers are accessing their bank accounts through numerous channels, one thing remains clear. Consumers want good customer service from their banks. Whether the customer steps into a branch or accesses their account from their mobile device, customers expect...
by Marketing | Oct 5, 2017 | Customer Experience Management
It’s all about the data…but more importantly it’s about the customer. As someone who loves data and the insights that can be gleaned from data, it is an exciting time – especially for utilities. For utilities that have taken that step to install smart meters,...
by Marketing | Oct 3, 2017 | Customer Experience Management, Financial Services, Utilities
Is your Customer Experience Measurement Program Delivering a Profitable ROI? It’s no secret that satisfied customers are essential for business success. That’s why organizations invest in programs to gather feedback and measure customer experience. However, the way...
by Marketing | Sep 20, 2017 | Customer Experience Management, Research Methodology
Report on customer experience in banking provides insight into strategies, investment, effectiveness, challenges and measurement of CX. Interesting survey results from Financial Brand’s survey…. While banks are saying Customer Experience is a top strategic initiative,...
