by Marketing | Oct 5, 2017 | Customer Experience Management
It’s all about the data…but more importantly it’s about the customer. As someone who loves data and the insights that can be gleaned from data, it is an exciting time – especially for utilities. For utilities that have taken that step to install smart meters,...
by Marketing | Oct 3, 2017 | Customer Experience Management, Financial Services, Utilities
Is your Customer Experience Measurement Program Delivering a Profitable ROI? It’s no secret that satisfied customers are essential for business success. That’s why organizations invest in programs to gather feedback and measure customer experience. However, the way...
