by Marketing | Jul 25, 2017 | Customer Experience Management, Research Methodology
Top business leaders spend five hours a week dedicated to deliberate learning. Reading is so much more than just keeping abreast of the latest news, or learning a new skill. Reading is a really good way to exercise your brain. There are numerous studies that report...
by Marketing | Jul 20, 2017 | Customer Experience Management, Research Methodology
With Lance Brown, Vice President of Customer Service Solutions, Smart Energy Water (SEW) Utilities across the globe are transitioning, shifting their role from passive commodity providers to customer-centric service providers. Customer expectations for real time...
by The MSR Group | Mar 27, 2014 | Research Methodology, Technology & Innovation
Many companies are turning to research communities to test concepts, get ideas and gain a better understanding of their customer base. These private online panels of customers or prospects interact with each other and with company representatives on an ongoing basis....