With Lance Brown, Vice President of Customer Service Solutions, Smart Energy Water (SEW) Utilities across the globe are transitioning, shifting their role from passive commodity providers to customer-centric service providers.
Customer expectations for real time energy information from their utilities is driven by their interaction with customer-centric companies such as Amazon, Airbnb or Lyft. Implementation of real time technologies can boost the customer experience, resulting in a win for both the utility and the customer. The utility provides a seamless customer experience for the customer to access their data and the smooth customer experience leads to an engaged customer who is proactive with their energy management.
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