by Richard Nehrboss | Jun 14, 2019 | Customer Experience Management
Customer service is an integral part of almost every company. Unless you have a monopoly on your product or service, part of what makes customers return is their experience with front-facing teams. Technical issues, sales pitches, and product returns are all...
by Richard Nehrboss | Jun 7, 2019 | Marketing Effectiveness
Making decisions for your business can be a tough task, but it’s something that we all must do. Unfortunately, too often, we get stuck by a bout of analysis paralysis, leaving us to ponder a decision while the possible solution passes by and we’re left back at the...
by Richard Nehrboss | May 23, 2019 | Employee Experience
We’ve all heard the saying “the customer is always right” at some point in our lives. For many businesses, it has become a mantra for being the company that always offers a great customer experience. But what this saying forgets is that while you’re focusing on...
by Richard Nehrboss | Feb 21, 2019 | Customer Experience Management, Employee Experience
In Q1 2018, Forbes published an article outlining ten insights about the undeniable link between employee experience and customer experience. As J. W. Marriott famously said, “Take care of associates and they’ll take care of your customers.” It’s common sense,...
by Richard Nehrboss | Dec 1, 2018 | Customer Experience Management
How Decision Makers Actively Utilize Market Research Data at the Point of Decision Making. A central brand and service differentiator in the practice of market research is the extent to which someone working in the service of clients – be they internal or external –...
