by Richard Nehrboss | Apr 25, 2018 | Employee Experience
The importance of recognizing great work in your company cannot be overstated. Study after study has demonstrated just how profoundly employees who feel their contributions are being noticed and valued can launch both your workplace engagement and bottom-line...
by Richard Nehrboss | Feb 22, 2018 | Customer Experience Management, Employee Experience
It’s probably safe to say that the concept of having employees who are engaged in their work is universally accepted as a good thing. However, to drill deeper into that and find consensus across business leaders and decision makers as to exactly how or why employee...
by Richard Nehrboss | Feb 7, 2018 | Customer Experience Management, Employee Experience
It’s particularly applicable as it relates to the relationship between management and customer service. Essentially, if a customer-service representative isn’t happy in their role, that makes it all the more challenging for that employee to dispense cheerful, helpful...
