by Richard Nehrboss | Sep 14, 2017 | Customer Experience Management, Research Methodology
Our research supports many of the author’s points. In particular, our research shows that consumers who adopt digital channels as a means for interacting with their bank do not abandon traditional people-related channels. Similar to the functional/emotional...
by Richard Nehrboss | Sep 12, 2017 | Customer Experience Management, Research Methodology
Customer Experience matters in banking more than ever in this age, these statistics reveal an urgent need for traditional banks to start Surveying customers, measuring customer satisfaction and responding to the customer’s experience is a critical component to...
by Richard Nehrboss | Sep 7, 2017 | Customer Experience Management, Research Methodology
Customer experience measurement is important, we all understand that by now. But what happens from a financial perspective when you actually use the feedback to make meaningful and sustainable improvements? Read the full article
