by Richard Nehrboss | Sep 12, 2017 | Customer Experience Management, Research Methodology
Customer Experience matters in banking more than ever in this age, these statistics reveal an urgent need for traditional banks to start Surveying customers, measuring customer satisfaction and responding to the customer’s experience is a critical component to...
by Richard Nehrboss | Sep 7, 2017 | Customer Experience Management, Research Methodology
Customer experience measurement is important, we all understand that by now. But what happens from a financial perspective when you actually use the feedback to make meaningful and sustainable improvements? Read the full article
by Richard Nehrboss | Sep 6, 2017 | Research Methodology
Consumers are getting used to playing the field with banks. Winning their loyalty above all other suitors requires hard work and patience. Today, many banks define the strength of the relationship they have with a customer by the number of products or services that a...
by Richard Nehrboss | Sep 5, 2017 | Research Methodology
Improving loyalty is a big reason companies survey customers.The challenge is finding ways to actually accomplish that goal. Customer service leaders tell me confidentially that analyzing survey data is astruggle. Getting leaders to take meaningful action is another...
by Richard Nehrboss | Aug 31, 2017 | Customer Experience Management, Utilities
Across the US, utility companies are revamping their communication strategies and implementing tools to manage and track customer experience. Why? To keep up with consumers’ increasing expectations and to find more efficient ways of providing service. This is...
