by Richard Nehrboss | May 30, 2018 | Marketing Effectiveness, Research Methodology
As a market research firm, companies frequently come to us and say “We need a survey” or “We need a focus group” regarding customer data collection. In many cases, the companies that think they need surveys may actually need focus groups—and vice versa. That’s why our...
by Richard Nehrboss | Apr 25, 2018 | Employee Experience
The importance of recognizing great work in your company cannot be overstated. Study after study has demonstrated just how profoundly employees who feel their contributions are being noticed and valued can launch both your workplace engagement and bottom-line...
by Richard Nehrboss | Apr 18, 2018 | Customer Experience Management, Financial Services
Photo courtesy NCR, ncr.com At the recent Future Branches conference in Austin, TX, where the conference theme is improving the customer experience at retail bank branches, video tellers were top of mind for many bank executives attending. Discussions surrounded...
by Richard Nehrboss | Mar 27, 2018 | Customer Experience Management, Financial Services
How important is customer satisfaction for banks? Extremely. With so little else to compete on, delivering a great customer experience is the best way to make your bank stand out. In this article, we discuss why banks should care about the customer experience and how...
by Richard Nehrboss | Mar 21, 2018 | Customer Experience Management, Financial Services
If we could read the minds of our customers, life would be filled with easy days at the office and worry-free weekends. Alas, I’m unaware of any one person or company possessing such a superpower, leaving entire industries clouded in an environment of somewhat or...
