by Richard Nehrboss | Aug 26, 2019 | Customer Experience Management
When speaking to business owners, it’s noticeable that the terms “customer experience” and “customer satisfaction” are sometimes used interchangeably. While you may think that they’re the same, customer satisfaction and customer...
by Richard Nehrboss | Aug 19, 2019 | Customer Experience Management, Technology & Innovation
Making sure that your customers are receiving the level of care that they hope for is difficult without the right technology. As the world is becoming more interconnected, your business needs to make the necessary steps to ensure you have the right technologies in...
by Richard Nehrboss | Jul 18, 2019 | Marketing Effectiveness
Finding customers and keeping them may be tough, but it shouldn’t feel like an impossible feat. If you take the time to ask for their help, listen to their feedback, and be willing to implement changes they suggest, succeeding in customer retention will be at least a...
by Richard Nehrboss | Jul 16, 2019 | Research Methodology
Releasing a new product or service can be a daunting task. Your business wants to get everything right so that you don’t waste time or money on a project but waiting until after you’ve launched something to hear how customers feel about it can be detrimental. That’s...
by Richard Nehrboss | Jul 8, 2019 | Research Methodology
With a new company idea popping up every second and entrepreneurs everywhere you look, how can your business stand out? Market research will give you the upper hand, even if you’re already positive that you have a perfect product: it’s an essential step for success in...
