by Richard Nehrboss | Jul 13, 2017 | Customer Experience Management
Financial marketers can make a stronger strategic contribution to their firms by measuring customer engagement. Here’s how. Consumer research can be such a valuable tool when there is a need to understand customers’ likes and dislikes about your products...
by Richard Nehrboss | Jul 12, 2017 | Customer Experience Management
Why care about customer feedback? First of all, customer service can be a differentiator. Provide superior service and stand out in a positive way, or the other way around—poor customer experiences drive customers away. Customer feedback is a measuring stick that...
by Richard Nehrboss | Jul 10, 2017 | Customer Experience Management
At The MSR Group we’re frequently asked what differentiates companies with high customer experience scores from those who score poorly. We recently took this discussion to a deeper level when working with a client who was struggling to improve their overall customer...
by Richard Nehrboss | Oct 4, 2016 | News Releases
Omaha, NE – October 4, 2016 – The MSR Group (themsrgroup.wpengine.com), a leader in customer experience research within the retail banking sector, today announced it will recognize the superior customer experience performance of leading banks with The 2016 MSR Best in...
by Richard Nehrboss | Sep 23, 2015 | News Releases
Omaha, NE – September 23, 2015 – The MSR Group (themsrgroup.wpengine.com), a top research firm that specializes in customer experience within the retail banking sector, today announced it will recognize the superior customer experience performance of...
