by Richard Nehrboss | Feb 10, 2023 | Customer Experience Management
When was the last time you filled out an online questionnaire for a business? For many consumers, the answer is “never.” Long surveys, essay-length answers, and difficult-to-find contact forms can make it almost impossible for your clients to give you the feedback you...
by Richard Nehrboss | Dec 13, 2022 | Customer Experience Management
Personalizing your customer’s experience is especially key in the banking industry. There’s a scene in an episode of “The Office” that exemplifies how mom-and-pop shops can still compete with tech-advanced mega-corporations. In the episode (dubbed “Traveling...
by Richard Nehrboss | May 2, 2022 | Customer Experience Management
No matter what industry you’re in, maintaining a positive relationship with your customers is crucial for cultivating a sustainable business. In fact, there’s often a correlation between satisfied customers and better profits. Without a doubt, customer satisfaction is...
by Richard Nehrboss | Nov 12, 2019 | Customer Experience Management
Through some type of organic evolution of responsibilities across eleven years of marriage, my wife and I have arrived at a division of labor that tends towards me handling the matters that require interaction with people – making the phone calls, carrying on...
by Richard Nehrboss | Oct 7, 2019 | Branding, Financial Services, Marketing Effectiveness, Social Media
If your company is like most, someone in the marketing department (or your ad agency) is telling you that having a strong presence on social media is a must. It’s the future. Everyone is doing it. We need a social media budget. Before you make a significant ad...
