by Joel Vaslow | Aug 22, 2017 | Customer Experience Management, Employee Experience
When companies work on improving customer experience, they are typically focused on retaining customers and providing financial benefit for their shareholders. However, there’s another stakeholder group that benefits from customer experience improvement efforts –...
by Joel Vaslow | Jul 19, 2017 | Customer Experience Management, Employee Experience
Too often, the ideal customer experience is a myth that exists only in the mind of your customer experience leader or Chief Marketing Officer. The problem is, it’s your employees who need to deliver it. How many of your employees could provide a reasonably articulate...