Want to see how your investment in a Voice of the Customer program can make you money?
You've come to the right place. Simply plug in your organization's figures to see the results!
| || Used as a proxy for bank size and to derive annual costs for an APECS® VOC program. |
| || Consumer households (not accounts). |
Annual Revenue / Household ($)*
| MSR Group clients average between $1,200 and $1,800 |
Household Attrition Rate (%)*
| Typical attrition rate for MSR Group clients |
Household Acquisition Cost ($)*
| [OPTIONAL] Estimated costs to acquire a new consumer customer |