by Richard Nehrboss | Mar 14, 2018 | Customer Experience Management, Financial Services, Technology & Innovation
Banking industry trends in 2018 remain consistent with last year’s trends. According to Financial Brand’s 2018 Retail Banking Trends Report, Improving the Customer Journey and Improvement in Integrated Multi-Channel Delivery stayed in the top 3. While these trends...
by Richard Nehrboss | Oct 11, 2017 | Customer Experience Management
While customers are accessing their bank accounts through numerous channels, one thing remains clear. Consumers want good customer service from their banks. Whether the customer steps into a branch or accesses their account from their mobile device, customers expect...
