Omaha, Nebraska September 5, 2017 – The MSR Group announced the appointment of Thomas Hatton as new President and CEO. He assumed responsibilities on September 1st and will succeed Richard Worick, who will become Chairman and Founder. As President and CEO, Hatton will direct all facets of the business – including business development, account management, information technology and new product development.
Hatton spent over two decades with The Gallup Organization, ending his tenure as Senior Principal of the company. During his time there, Tom led teams of global consultants and researchers on customer and market research, employee engagement, selection assessment, performance management and management/leadership development. His expertise spanned organizations in banking, financial services, technology, automotive, hospitality, medical, pharmaceutical, broadcast/media and telecommunications.
For the last four years, Tom was a senior executive with two multi-billion-dollar global conglomerates, Abdul Latif Jameel (ALJ) and Alghanim Industries. There he led performance management, talent acquisition and development, employee engagement and diversity across multiple global brands to drive successful business outcomes. Tom has spent his entire career helping his company and clients unlock the potential of customer and employee engagement, using powerful data, consulting, insights and training to drive successful business outcomes.
“An accomplished author, speaker, thought leader and executive, Tom has been sharing his knowledge and customer-employee engagement strategies for over 20 years around the globe. We are extremely fortunate to have such talent join our firm.” says now Chairman Dick Worick.
The MSR Group is a nationally recognized full-service market research company. In addition to providing qualitative research, the MSR Group offers a full complement of quantitative methodologies including APECS®, the customer satisfaction and advocacy measurement program; and Net Advocacy Rating®, a proprietary metric that identifies consumers based on their responses to a variety of specific criteria, who consider themselves “Advocates” of their bank.
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