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The MSR Group Announces New Position and Hire of Vice President, Energy Division

May 16, 2017

The MSR Group today announced that Cherie Carlson has been named to the newly-created position of Vice President Research, Energy Division. In her new role, she will have both business development and client service responsibilities. “Utility organizations are seeing a greater need to hear the voice of the customer when it comes to its service […]

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The MSR Group Announces Three New Hires To Support Growing Business

May 5, 2017

Omaha, Nebraska  – The MSR Group today announced it has hired three new employees due to recent growth with new clients and expanded services to current clients. These new team members, Karl Petersen, Joni Williams and Brandie Allen-Rezac bring a wealth of knowledge and experience to their respective areas of responsibility. Karl is the Director of Research Analytics and is tasked […]

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The MSR Group Announces 2016 Best in Retail Banking Award Winners

October 4, 2016

Omaha, NE – October 4, 2016 – The MSR Group (www.themsrgroup.com), a leader in customer experience research within the retail banking sector, today announced it will recognize the superior customer experience performance of leading banks with The 2016 MSR Best in Retail Banking Awards. Customer experience continues to be critically important to the financial success […]

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The MSR Group Announces 2015 Best in Retail Banking Award Winners

September 23, 2015

Omaha, NE – September 23, 2015 – The MSR Group (www.themsrgroup.com), a top research firm that specializes in customer experience within the retail banking sector, today announced it will recognize the superior customer experience performance of leading banks with The MSR Best in Retail Banking Awards. Customer experience is critically important to the financial success […]

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The MSR Group Recognizes 1st Source Bank with Highest Rating in Customer Advocacy for Midwestern Region

April 21, 2014

Omaha, Nebraska, April 21, 2014 — The MSR Group today announced that 1st Source Bank is the recipient of its APECS® Customer Advocacy Award, Midwestern Region. This award is given to the client retail banking organization receiving the highest Net Advocacy Rating (NAR®) among its customers within their respective region. To qualify as a recipient, […]

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