The Best in Retail Banking Awards collects feedback on customer satisfaction and advocacy among the top 70 banks in the United Sates. Our study interviews more than 7,000 retail banking consumers annually. The study includes a wide variety of questions designed to gain a comprehensive understanding of the interactions between consumers and their bank.
The MSR Best in Retail Banking Awards honor the top performers in eight categories: Net Advocacy Rating® (NAR), Trust, Ease of Doing Business, Innovation, Branch, Online, ATM and Mobile banking services.
View the official press release for the 2016 Best in Retail Banking Award.