by Martin Pacino | Feb 22, 2018 | Customer Experience Management, Employee Experience
It’s probably safe to say that the concept of having employees who are engaged in their work is universally accepted as a good thing. However, to drill deeper into that and find consensus across business leaders and decision makers as to exactly how or why employee...
by Marketing | Feb 7, 2018 | Customer Experience Management, Employee Experience
It’s particularly applicable as it relates to the relationship between management and customer service. Essentially, if a customer-service representative isn’t happy in their role, that makes it all the more challenging for that employee to dispense cheerful, helpful...
