APECS® goes far beyond measuring customer satisfaction and advocacy. Your Performance Monitor offers robust tools that enable you to set specific goals and identify actions to help you achieve them.
The Performance Monitor directs your front-line managers to the key drivers most in need of improvement. Your managers can set specific score targets for individual service attributes. Multiple resources are available to assist your managers in documenting specific actions to help meet objectives. For example, the Idea Bank best practice sharing module is built on knowledge and successful experiences from within your own organization.
Once goals have been set and actions identified, the Performance Monitor automatically tracks your managers’ progress until they meet or exceed their designated goals.