by Marketing | May 23, 2019 | Employee Experience
We’ve all heard the saying “the customer is always right” at some point in our lives. For many businesses, it has become a mantra for being the company that always offers a great customer experience. But what this saying forgets is that while you’re focusing on...
by Marketing | Feb 21, 2019 | Customer Experience Management, Employee Experience
In Q1 2018, Forbes published an article outlining ten insights about the undeniable link between employee experience and customer experience. As J. W. Marriott famously said, “Take care of associates and they’ll take care of your customers.” It’s common sense,...
by Martin Pacino | Apr 25, 2018 | Employee Experience
The importance of recognizing great work in your company cannot be overstated. Study after study has demonstrated just how profoundly employees who feel their contributions are being noticed and valued can launch both your workplace engagement and bottom-line...
by Martin Pacino | Feb 22, 2018 | Customer Experience Management, Employee Experience
It’s probably safe to say that the concept of having employees who are engaged in their work is universally accepted as a good thing. However, to drill deeper into that and find consensus across business leaders and decision makers as to exactly how or why employee...
by Marketing | Feb 7, 2018 | Customer Experience Management, Employee Experience
It’s particularly applicable as it relates to the relationship between management and customer service. Essentially, if a customer-service representative isn’t happy in their role, that makes it all the more challenging for that employee to dispense cheerful, helpful...
by Marketing | Dec 6, 2017 | Employee Experience, Social Media, Technology & Innovation
When contemplating about life experiences, being happy and living longer, the plausible place to go is technology and innovation. While there have been many, way too many to even mention, technological and medical advances which are making people’s lives easier,...
