by The MSR Group | Mar 27, 2014 | Research Methodology, Technology & Innovation
Many companies are turning to research communities to test concepts, get ideas and gain a better understanding of their customer base. These private online panels of customers or prospects interact with each other and with company representatives on an ongoing basis....
by Marketing | Mar 11, 2014 | News Releases
Omaha, Nebraska March 11, 2014 – The MSR Group today announced that North Carolina-headquartered First Citizens Bank is the recipient of its APECS® Customer Advocacy Award, Southern Region for the second consecutive year. This award is given to the client retail...
by The MSR Group | Mar 11, 2014 | Financial Services
While banking consumers are adopting new technologies at a rapid rate, that doesn’t mean they stop using more traditional channels. We continue to see it in our National Banking Study, and the experience is the same at Bank of America according to this article...
by Marketing | Mar 6, 2014 | News Releases
Omaha, Nebraska, March 6, 2014 – The MSR Group today announced that Rabobank N.A. is the recipient of its 2013 APECS® Customer Advocacy Award, Western Region. This award is given to the client retail banking organization receiving the highest Net Advocacy Rating...
